Returns & refunds

Return window

Contact contact@vanemisjewelry.com within 14 days after delivery before returning an item. We will provide the return instructions and return address.

Return eligibility

• The item must be unused, unworn and in its original condition.
• Original packaging, accessories and proof of purchase must be included.
• For hygiene reasons, earrings for pierced ears cannot be returned after their sealed packaging has been opened, except where faulty or required by applicable law.
• Personalised, altered or final-sale items cannot be returned unless faulty or incorrectly supplied.

Damaged, faulty or incorrect items

Tell us at contact@vanemisjewelry.com within 48 hours of delivery and include your order number plus clear photographs of the item and packaging. Where we confirm a fault or fulfilment error, VANËMES will arrange the appropriate replacement, repair or refund and cover reasonable return costs.

Refunds

Approved refunds are sent to the original payment method after the returned item has been received and inspected. We aim to process the refund within seven business days; your bank or payment provider may require additional time to display it.

Original delivery fees and customer-paid return postage are not refundable unless the item was faulty, damaged or incorrectly supplied, or applicable law requires otherwise.

Your statutory rights

Nothing in this policy limits rights or remedies that cannot legally be excluded under Malaysian consumer law.